Surgical Support Specialist

Company: Connected Surgical
Location: New York City
Posted on: February 16, 2026

Job Description:

Job Description Job Description Salary: $56,000 annually Seeking a motivated, high-energy candidate with a strong customer service background in fields such as medical, restaurant, hotel and hospitality for a customer service position based in the Operating Room at one of our accounts in Brooklyn, NY. CRCST or CBSPD certification is required. Provisional certificates ok-can complete hours on the job. CRCST certification a plus Connected Surgical will provide training. Qualifications IAHCSMM or CBSPD, CRCST preferred or must be obtained within 6 months of hire (CSi provides all study material and exam fee) Customer service background High level of professionalism Responsible and dependable Strong interpersonal communication skills Management experience a plus but not required Strong rapport building skills High-energy Self-Motivated Desires opportunities for advancement College Degree a plus but not required About the Company Connected Surgical is a fast-growing customer service-based company that provides services and support for minimally invasive surgical procedures to our customers across the US. We provide surgical instrumentation, video systems, technical support and sterile processing to our customers while delivering them cost savings averaging 30% annually. About the Job The job entails supporting minimally invasive surgical procedures in the operating room. Interacting with customers (surgeons, nurses, hospital management, and surgical technologists) on a daily basis. You will be determining needs of the surgeon prior to the procedure; assisting in setting up the operating room and pulling all necessary instrumentation for the procedure; are in the room and available to help troubleshoot video equipment and answer any questions or address any complaints of the surgeon, nursing staff or surgical technologists may have. You will also take part in sterile processing duties of instruments used during our cases. Advancement Opportunities Connected Surgical is a fast-growing company with many opportunities for growth both locally and nationwide. We never hire managers from outside of the company. Every manager employed by Connected Surgical started out originally in this role. Connected Surgical also has a Management Development Program to develop employees that are interested in advancing with the company. Management opportunities available after 1 year of employment. Schedule: 9:30AM-6:00PM Mon-Fri rotating call on weekends and holidays with another CSi technician. Benefits: Complete Medical, Dental and Vision benefits of which Surgical Concepts & Innovations covers 75% of the cost of those insurance plans on behalf of the employee. Employee responsibility is only 25%. Life Insurance Short and Long Term Disability Accident Insurance Critical Illness Insurance 401k Retirement with company match 10 days of PTO annually, accrued each bi-weekly pay period. 3 days of paid floating holidays annually 9 paid holidays annually Employee Reward and Recognition Program Eligible for Raises Annually Paid Family Leave Pay: Connected Surgical offers competitive starting salaries based on level of education and experience. Employees are salaried employees who start out at $56,000 annually if CRCST certified.

Keywords: Connected Surgical, Parsippany-Troy Hills Township , Surgical Support Specialist, Sales , New York City, New Jersey