Branch Banking-Client Consultant I-Float
Company: Flagstar Bank
Location: Ridgewood
Posted on: April 17, 2024
Job Description:
A Branch Banking-Client Consultant I - Float travels between
assigned branches in order to provide customers with high quality,
prompt, and professional financial services. Responsible for
interacting with clients and providing exceptional service by
greeting them as they enter one of our branches and providing them
with the services needed to meet their financial goals. This role
will process financial transactions in an accurate, efficient, and
friendly manner while maintaining operational standards, and assist
the team in meeting branch goals. Pay Range: $17.00 - $21.25 -
$25.50JOB RESPONSIBILITIES
- Sales Performance: Support team efforts to achieve growth
targets in financial performance (outstanding deposits, outstanding
loans, non-interest income) and primary client acquisition.
Actively seek and deliver the right client introductions to the
right team member(s) to achieve growth targets and execute
successful sales initiative
- Client Experience: Provide positive client experience by
assisting with account questions, problems and/or complaints and
through research and communication resolve in a timely and
effective manner. Delivers client engagement and Education. Meet
behavioral activity goals as defined by Retail Leadership
including, but not limited to referrals.
- Risk Management: Deliver timely and accurate daily financial
transactions; striving for no controllable preventable losses.
Understand and adhere to all applicable bank policies and
regulations.
ADDITIONAL ACCOUNTABILITIES
- Performs special projects, and additional duties and
responsibilities as required.
- Consistently adheres to regulatory and compliance policies and
standards linked to the job as listed and complete required
compliance trainings. - Accountable to maintain compliance with
applicable federal, state and local laws and regulations.JOB
REQUIREMENTS
Required Qualifications:
- Education level required: High School / High School Equivalency
(GED, HiSET, TASC) / Foreign Equivalent -
- Minimum experience required: 0 - 3 years of customer service
and sales experiencePreferred Qualifications:
- Experience in financial services industry.
Job Competencies:
- Action-oriented - Enjoys working hard, is action oriented and
full of energy for the things he/she sees as challenging. Not
fearful of acting with minimum of planning. Seizes more
opportunities than others by aggressively and enthusiastically
pursuing action to achieve results. -Possesses a sense of
urgency.
- Business Acumen - Knows products and understands our sales
process. Is aware of how strategies and tactics work in the
marketplace and what motivates a customer. Has courage and
aspiration to do things differently in the marketplace.
- Approachability - Is easy to approach and talk to. - Spends the
extra effort to put others at ease. Can be warm, pleasant, and
gracious. - Is sensitive to and patient with the interpersonal
anxieties of others. Builds rapport well. -
- Problem Solving - Uses rigorous logic and methods to solve
difficult problems with effective solutions; probes all fruitful
sources for answers; can see hidden problems; is excellent at
honest analysis; looks beyond the obvious and doesn't stop at the
first answers. - Is a good listener and early knower, gathering
informal and incomplete information in time to do something about
it.
- Priority Management - Spends his/her time and the time of
others on what's important. - Can quickly sense what will help or
hinder accomplishing a goal. - Eliminates roadblocks and creates
focus. - Uses his/her time effectively and efficiently and values
time. - Gets more done in less time than others and can attend to a
broader range of activities.Physical demands (ADA): The job
requires a moderate degree of physical exertion and stamina such as
standing, sitting, walking, driving or infrequent lifting.
Keywords: Flagstar Bank, Parsippany-Troy Hills Township , Branch Banking-Client Consultant I-Float, Professions , Ridgewood, New Jersey
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