General/Operations Manager - Home Services (Plumbing, HVAC, Drywall)

Company: Farmingdalenychamber
Location: New York
Posted on: May 24, 2025

Job Description:

General/Operations Manager - Home Services (Plumbing, HVAC, Drywall)Service Areas: Long Island, Queens, BrooklynCompensation: $90,000 - $100,000 (Salary + Earned Bonuses)Schedule: Monday - Friday (Occasional Saturdays as needed - remote)About Us: We own and operate four franchise home service businesses in the plumbing, HVAC, and drywall industries. All companies operate out of our Farmingdale office and require a General/Operations Manager to oversee daily operations, improve efficiencies, and drive profitability.The Role: We are seeking a highly motivated and organized General/Operations Manager to lead operations across all four companies. This role requires strong leadership, operational expertise, and an ability to drive business performance. The ideal candidate must have experience in home services, be skilled in process management, and have expert-level knowledge of ServiceTitan (required).DO NOT APPLY IF YOU ARE NOT ON LONG ISLAND, NY; this is not a remote position.Responsibilities:

• Technician Training: Train all technicians on the proper processes outlined by each franchise to ensure quality and consistency.
• Customer Satisfaction & Support: Handle customer concerns, ensure high service standards, and resolve issues to maintain strong client relationships.
• Follow-Up on Unsold Estimates: Engage potential customers to improve close rates and maximize revenue.
• Job Costing & Profitability: Oversee job costing and ensure each job is performed profitably.
• P&L Management: Monitor financial performance across all four companies, identifying opportunities for increased efficiency and profitability.
• Tech Stack Utilization: Work within ServiceTitan, Hatch, Marketing Pro, and communicate with ownership via Slack to ensure smooth operations.
• Maximizing Lead Conversion: Ensure technicians take advantage of lead opportunities and maintain strong closing rates.
• CSR Performance Oversight: Ensure customer service representatives (CSRs) are booking leads efficiently and maintaining a strong conversion rate.Requirements:
• Industry Knowledge: Experience in the plumbing, HVAC, and drywall home service industries.
• ServiceTitan Expertise (Required): Must have in-depth knowledge and hands-on experience using ServiceTitan.
• Customer Service & Sales Experience: Proven track record of handling customer transactions and improving close rates in a home service business.
• Leadership & Multitasking Ability: Must be able to manage multiple companies simultaneously, pivot quickly, and execute decisions effectively.
• Sense of Urgency & Problem-Solving Skills: Ability to work in a fast-paced environment and resolve issues efficiently.Why Join Us?
• Opportunity to lead operations across multiple home service businesses.
• Competitive salary with growth potential.
• Fast-paced, collaborative work environment.If you have experience in home services, are a ServiceTitan expert, and thrive in leadership roles, we want to hear from you!
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Keywords: Farmingdalenychamber, Parsippany-Troy Hills Township , General/Operations Manager - Home Services (Plumbing, HVAC, Drywall), Executive , New York, New Jersey