User Experience Design Director

Company: JPMorgan Chase Bank, N.A.
Location: New York
Posted on: April 24, 2024

Job Description:

Our team is at the heart of building this new venture. We have created a new organisation with diverse professionals that come from a wide set of skills, backgrounds and experiences, including top tech giants, blockchain innovators and FinTech unicorns.
Team members have autonomy to collaborate and work in a cross-functional way. We value your opinion in every matter. Our inclusive culture is hugely important to us and we are looking for intellectually curious, compassionate people who would like to expand their skills whilst working on a new exciting venture for the firm. We are about bringing new products to market that solve real-world problems for real-life customers, not just innovation for the sake of innovation. We are human first; we love working with each other, and we need personal connections and in-person bonding. We find we are happier, more motivated
and more productive this way. If this sounds like something that you would like to be a part of we'd encourage you to read on and apply.

The role

This is a hands-on role for a senior design leader, who wants to be part of flat-structure organization and influence the design & development of a green-field initiative.

• You will build and mentor a team of Designers and UX writers.
• You will establish and maintain the standards for design excellence across this team. Scaling best practices, processes, and frameworks to deliver compelling experiences for consumers across a growing number of products.
• You will define, deliver, and evolve a framework to support a family of design systems that can successfully scale across channels and products.
• You will ensure decisions are customer-centric and data driven. Working to foster continued collaboration among Product, Technology, and Research teams to not only deliver exceptional experiences, but drive business impact.
• You will develop a set of highly configurable and extensible tools to support early ideation for new ventures at Chase as needed.
• You will be responsible for designing cohesive, accessible, and usable prototypes that help validate the desirability of new concepts. What we expect
  
  We'd like you to have extensive product design experience, both as a team lead and as an individual contributor. In particular:
  • Experience building immersive digital products and/or services across several channels and geographies.
  • Deep understanding of user-centric design principles and methodologies, with experience in user research, usability testing, interaction design, information architecture, UX writing, Design Systems, visual design, service design, and prototyping.
  • Experience working in various hands-on design roles, subsequently developing into a design leadership role.
  • Experience building modern design & content systems.
  • Experience creating large scale customer journey interaction models, and defining experience principles and architecture.
  • Awareness and practical understanding of current web & mobile technologies, and their application and relevance to rich interactive experiences. We'd also like you to have a few key personal skills. Every organization has its own culture, and we want you to be successful in ours.
    • A desire to solve hard problems
    • A desire to teach others and share knowledge. We aren't looking for hero designers, more for team players. We want you to coach other team members on design principles, practices, and implementation patterns.
    • Comfortable in uncharted waters. We are building something new. Things change quickly. We need you to learn technologies and patterns quickly.
    • Ability to see the long term. We don't want you to sacrifice the future for the present. We want you to choose technologies and approaches based on the end goals.
    • High standards. We are looking for people who expect personal performance and team performance to be nothing short of the best.
    • Clarity of thought. We operate quickly and efficiently, and we value people who are economical with their time and clear with their opinions. This is critical also because this role will define principles that guide the work of others.
      
      JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
      
      We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
      
      We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
      
      JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
      
      Base Pay/Salary
      New York,NY $171,000.00 - $260,000.00 / year

Keywords: JPMorgan Chase Bank, N.A., Parsippany-Troy Hills Township , User Experience Design Director, Executive , New York, New Jersey