Customer Care Manager - State Farm Agent Team Member

Company: Jacquelyn Jacobson - State Farm Agent
Location: Commack
Posted on: February 17, 2026

Job Description:

Job Description Job Description Benefits: 401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Parental leave Training & development Vision insurance You May Be a Great Fit as a Customer Care Manager at Jacquelyn Jacobson - State Farm Agent If: Youre the person people call first when life goes sideways - calm, steady, and ready to help. You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you. Youre a natural relationship-builder who earns trust quickly and keeps it. You listen first, then guide , making customers feel understood while confidently recommending solutions. Youre compassionate under pressure and can guide someone through their worst day with clarity and empathy. Location Address: Commack, NY 11725 At Jacquelyn Jacobson - State Farm Agent, were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether were helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us . Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions. Responsibilities Manage customer inquiries and support daily service activities. Coordinate team communication to maintain efficient workflows. Assist with account updates, billing inquiries, and policy reviews. Track service metrics and report progress to the agent. Support community engagement and customer outreach initiatives. Qualifications Excellent communication and organizational skills. Strong attention to detail with the ability to manage multiple priorities. Prior experience in customer service, office management, or administrative support preferred. Must be able to obtain applicable state insurance licenses.

Keywords: Jacquelyn Jacobson - State Farm Agent, Parsippany-Troy Hills Township , Customer Care Manager - State Farm Agent Team Member, Customer Service & Call Center , Commack, New Jersey