Customer Service Representative - Brooklyn, NY
Company: Maximus
Location: Brooklyn
Posted on: July 15, 2025
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Job Description:
Description & Requirements Maximus is currently looking for a
Customer Service Representative to join our growing team. This
position is responsible for providing enrollment and outreach
services to New York Medicaid recipients. This is an onsite
position is located at the LDSS/HRA office located in Brooklyn, NY.
Why Maximus? Starting pay : $19.00/HR Work/Life Balance Support -
Flexibility tailored to your needs! Comprehensive Insurance
Coverage - Choose from various plans, including Medical, Dental,
Vision, Prescription, and partially funded HSA. Additionally, enjoy
Life insurance benefits and discounts on Auto, Home, Renter's, and
Pet insurance. Future Planning - Prepare for retirement with our
401K Retirement Savings plan and Company Matching Paid Time Off
Package - Enjoy PTO, Holidays, and extended sick leave, along with
Short and Long Term Disability coverage. Holistic Wellness Support
- Access resources for physical, emotional, and financial wellness
through our Employee Assistance Program (EAP). Recognition Platform
- Acknowledge and appreciate outstanding employee contributions.
Tuition Reimbursement - Invest in your ongoing education and
development. Employee Perks and Discounts - Additional benefits and
discounts exclusively for employees. Maximus Wellness Program and
Resources - Access a range of wellness programs and resources
tailored to your needs. Professional Development Opportunities:
Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities: - Foster strong customer
relationships, monitoring their engagement and progress. -
Collaborate regularly with customers to attain program goals and
sustain eligibility for services. - Conduct workshops and deliver
various training services to customers. - Demonstrate substantial
program knowledge, assisting customers through multiple phases of
the application process, from enrollment to benefit allocation. -
Aid customers in accessing services aligning with program
objectives, including educational/vocational training, medical
support, childcare, transportation, mental health services, legal
aid, and related needs. - Follow up with customers to ensure their
needs are met and address any queries or concerns. - Collaborate
with team members, providing expertise and assistance in resolving
participant issues. - Maintain accurate and timely case notes for
all customer interactions and document related activities. - Share
updates on outreach and engagement efforts with project staff. -
Report identified barriers hindering customer engagement with the
Provider to project staff. Minimum Requirements - High school
diploma or GED required and 0-6 months of relevant professional
experience required, or equivalent combination of education and
experience. - Experience working with MS office applications
(Excel, PowerPoint & Word) Preferred Requirements - Bilingual with
Spanish/English Fluency EEO Statement Maximus is an equal
opportunity employer. We evaluate qualified applicants without
regard to race, color, religion, sex, age, national origin,
disability, veteran status, genetic information and other legally
protected characteristics. Pay Transparency Maximus compensation is
based on various factors including but not limited to job location,
a candidate's education, training, experience, expected quality and
quantity of work, required travel (if any), external market and
internal value analysis including seniority and merit systems, as
well as internal pay alignment. Annual salary is just one component
of Maximus's total compensation package. Other rewards may include
short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees,
including health insurance coverage, life and disability insurance,
a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be
commensurate with job duties and relevant work experience. An
applicant's salary history will not be used in determining
compensation. Maximus will comply with regulatory minimum wage
rates and exempt salary thresholds in all instances. Minimum Salary
$19.00 Maximum Salary $19.00
Keywords: Maximus, Parsippany-Troy Hills Township , Customer Service Representative - Brooklyn, NY, Customer Service & Call Center , Brooklyn, New Jersey
