Software Support Engineer
Company: Veeco Instruments Inc.
Location: Somerset, NJ
Posted on: May 3, 2017
Job Description:
As part of a larger team, creates and validates software
procedures, addresses software issues reported by the field service
organization, and provides on-site support for software-intensive activities.
Compose and validate software installation and configuration procedures.
Establishes and maintains a software knowledge base. Works as a bridge
between field offices and the Software Development group to resolve software
issues. Conducts software training classes. Coordinates with customers
concerning software issue escalations. Position requires up to 35-40% domestic and international
travel, often on short notice. Education and Experience Requirements: Master’s degree (or equivalent foreign education) in Computer
Science, Materials Engineering, Mechanical Engineering, Electrical
Engineering or related field and no experience. OR, in the alternative: Bachelor’s degree (or equivalent foreign education) in Computer
Science, Materials Engineering, Mechanical Engineering, Electrical
Engineering or related field and 2 years of experience as a software support
engineer for semiconductor manufacturing equipment. Also requires: 1)Demonstrated expertise leveraging semiconductor equipment
factory automation protocols, including SECS/GEM; 2)Demonstrated expertise identifying root causes to challenges
found in temperature controls and Metal Organic Chemical Vapor Deposition
(MOCVD) operational environments, including recipes, gases, pressure
control, and fab utility; 3)Demonstrated expertise writing, compiling, and validating
deployment procedures as well as implementing procedures at the customer
site and training Field Support Engineers; and, 4)Demonstrated expertise working with Microsoft SQL servers and
Access database and operating systems including Microsoft Windows
Server. Send resume to resumes@veeco.com and include job title and "Job
Code GCHH" in the subject line.
Keywords: Veeco Instruments Inc., Parsippany-Troy Hills Township , Software Support Engineer, Manufacturing , Somerset, NJ, New Jersey
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